IT Help Desk
Full-Time (Posted 04/28/23)
Job Description
The American Society of Radiologic
Technologists is seeking an IT help desk analyst. Exceptional customer service is
important in this role while assisting staff members with inquiries. This
includes acting as Tier 1 support or "first responder" in receiving,
prioritizing, documenting and actively resolving end user help requests.
Problem resolution requires the use of help request tracking tools and hands-on
assistance, either in-person or virtually. Activities may also include
installing, diagnosing, repairing, maintaining, and upgrading end-user
hardware, software and peripheral equipment while ensuring optimal computer
performance.
Responsibilities:
- Perform hands-on
fixes for staff computers, including installing and upgrading software,
installing hardware, and configuring systems and applications. Manage test
fixes to ensure problem has been adequately resolved and perform post-resolution
follow-ups to help desk requests.
- Field incoming
help requests from end users via ticket system.
- Access software
updates, drivers, knowledge bases, and independently conduct research on
Internet to aid in problem resolution and apply diagnostic utilities to assist in
troubleshooting when necessary.
- Document the help
desk request problem-solving process, including all successful and unsuccessful
decisions and actions taken, through to final resolution.
- Identify and
learn appropriate software and hardware used and supported by the organization.
- Setup, configure,
and maintain computer workstations, mobile devices and peripherals; install and
configure corporate software for staff. Perform preventative maintenance on all
end-user devices as required.
- Prioritize and schedule problem
resolution. Escalate problems (when required) to the appropriately experienced
IT staff member and collaborate as needed.
- Participate with IT operations team
and assist with larger projects including system maintenance, application
deployments, upgrades or other initiatives as needed.
- Manage and monitor internal assets to
ensure accurate inventory records.
Successful Candidates Meet the Following Criteria:
- Preferred degree in a computer-related
field, but candidates with experience in lieu of a degree will be considered.
- Courteous and professional manner.
- Customer service oriented.
- Multitasker.
- Ability to work in a fast-paced environment.
Benefits:
- 100% employer
paid premiums for medical, dental, vision, life insurance and short- and
long-term disability for employees.
- Generous 401(k)
plan with company match.
- Vacation, sick
time and holiday pay.
- Community volunteer
paid time off.
- Tuition
reimbursement and opportunity for professional development.
Who Are We?
At the American Society of Radiologic Technologists, our work makes a
difference. As a national, nonprofit membership association for medical imaging
and radiation therapy professionals, ASRT has positively affected our nearly 157,000
members' lives every day since 1920. We
strive to create a positive work environment that is transparent,
collaborative, highly professional and service driven.
In our state-of-the-art facility, radiologic technologists work side by
side with professionals from niches outside of health care to meet the needs of
our members. We value our employees and look for
opportunities to help them grow. We also provide them with the tools and
resources needed to perform their jobs to meet our high expectations. Our track
record of supporting our many long-term employees is a testament to our
positive working environment.
ASRT is committed
to equal opportunity and promotes inclusion by hiring and developing a talented
and diverse workforce. All qualified candidates will receive consideration for
employment without regard to race, color, religion, age, national origin,
ancestry, gender identity or expression, sexual orientation, marital status,
disability, protected veteran status or other characteristics protected by law.
All newly hired employees are subject to the E-Verify Employment Eligibility
Verification Program.
Candidate agrees to adhere to all ASRT health and safety requirements if hired.