Member Services Specialist
Full-Time (Posted 9/30/2022)
Job Description
Do you enjoy working in a high-performing, professional atmosphere? The American
Society of Radiologic Technologists is seeking an experienced customer service
professional to join our friendly, dynamic, nontraditional contact center.
Our member services specialists are at
the heart of our nonprofit organization and promote the medical imaging
profession by interacting with members via phone, email and chat. The
successful candidate will be highly professional, personable, collaborative and
service driven.
Responsibilities:
- Thoroughly and
efficiently gathers information to proactively fulfill needs, create records
and place orders while providing information regarding services and benefits.
- Process
membership and product orders, tracks and reviews continuing education
certificates while receiving inbound and making outbound phone calls.
- Communicates new
and emerging issues, maintains reports and ensures accurate data entry.
Successful Candidates Meet the Following Criteria:
- High school
diploma or GED.
- Minimum 1 year of
customer service experience, with a passion for resolving customer issues.
- Ability to work
effectively in a collaborative, highly professional work and team environment.
- Critical,
analytical thinking, problem-solving and time-management skills.
- Polished customer
service etiquette skills.
- Be able to
perform basic tasks of the position, including call handling, data entry,
responding to member inquiries via phone, email and chat.
- Solid attention
to detail, with the ability to review and verify documents for content and
accuracy.
- Ability to proactively
upsell and cross sell products.
Benefits:
- 100% employer
paid premiums for medical, dental, vision, life insurance, short- and long-term
disability, and identity theft for employees.
- Generous 401(k)
plan with company match.
- Vacation, sick
time and holiday pay.
- Community
outreach paid time off.
- Tuition reimbursement.
- Flexible work style (in office and hybrid).
Who Are We?
At the American Society of Radiologic Technologists, our work makes a
difference. As a national, nonprofit membership association for medical imaging
and radiation therapy professionals, ASRT has positively affected our nearly
157,000 members' lives every day since 1920. We
strive to create a positive work environment that is transparent,
collaborative, highly professional and service driven.
In our state-of-the-art facility, radiologic technologists work side by
side with professionals from niches outside of health care to meet the needs of
our members. We value our employees and look for
opportunities to help them grow. We also provide them with the tools and
resources needed to perform their jobs to meet our high expectations. Our track
record of supporting our many long-term employees is a testament to our
positive working environment.
ASRT is committed to equal opportunity and promotes inclusion by hiring and developing a talented and diverse workforce. All qualified candidates will receive consideration for employment without regard to race, color, religion, age, national origin, ancestry, gender identity or expression, sexual orientation, marital status, disability, protected veteran status or other characteristics protected by law. All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.
Candidate agrees to adhere to all ASRT health and safety requirements if hired.